132: Carol Hamilton | Knowing Your Internal GPS

Carol Hamilton is the Founder and CEO of Hamilton Think Tank, where she serves the expansion of humanity via writing, speaking, coaching, and facilitating dynamic conversations with leaders across the globe. Before founding this consultancy, Carol focused on professional coaching to enhance executive presence and communication skills with senior management of global organizations. Part sage, part magician, and fully an entertainer, Carol brings levity to the most serious and change-making topics of our time: diversity, inclusion, and employee empowerment. As an accomplished facilitator and leader, she masterfully creates a journey for our clients and provides the authoritative hug your leaders need to bravely and authentically step into the future of leadership.

In today’s episode, Carol gets into learning where you are currently at and where you want to go. She explains how we thrive when we find our people through masterminds and lets us know why you should set an internal 60-second timer. Check it out!

Carol and His Experience with Self-Education


The Mastermind Effect:  03:04

Let’s dive into it. Awesome. Our ability to have access to different people has drastically changed over the last 5 – 10 years. When you and I were younger, it was textbooks and teachers, co-workers, family, friends, and just the people around us, but that really gives us a sliver of what’s possible. How is your learning changed from your early years versus today?

Carol Hamilton:  03:30

Even knowing what’s out there to learn has changed as a result of these social media platforms that you can be on. Success network is just is one of those examples. You get exposure to people you can’t touch normally. I do a lot of coaching, and I’m always talking to people about having that network in place before you need it. We get to access people that you just can’t access any other way.

I think back to my early days as a career beyond the learning component, just wanting to have a conversation. There was a woman named Beth Comstock. She was the head of marketing at GE. I could have set a tent out in front of her office and never have had a chance to have a conversation. But when I ran across her LinkedIn and saw that she had made some comments and some things that I thought were relevant. I reached out, and I said, “Hey, Beth, I really liked what you’re doing on here,” and she reached back. I’m not suggesting she could pull me out of a lineup or anything. But I can tell you we had a conversation that you couldn’t have before. I think that’s what globalization looks like. We really all thrive when we find our people, our tribes, which is why I love that whole mastermind concept. It brings together people you’re just not meeting any other condition. It didn’t happen back when you and I were young pups, whether in school or after, because we had to worry about who we could get in the room. God knows COVID has been an absolute nightmare. But one of the gifts is that we’ve all gotten good at being in the electronic room. We get to help and learn from each other around the world. I think that’s just extraordinary.

The Mastermind Effect:  05:18

It breaks the walls down in a former fashion. There are coaches that they coach locally. They coach in the state or, through zooms, Carol’s coached globally. She’s super modest in that. When you go to a global stage, it’s a whole different level. It’s a whole different game because your reach your impact is it can just grow from there. I love that you’re able to niche down as much as you want local. But then you’ve been on different stages, which I admire, and just think the world of how you’ve done that and the impact that you continue to make.

Speaking of impact and information, we have more ways to take in information than ever before. To me, it’s kind of confusing. Some people learn from masterminds, mentors, online courses, accountability buddies, and lots of ways to learn. Who are you currently learning from, and more importantly, how did you connect and reach out to them?

Carol Hamilton:  06:25

Who am I currently learning from? So here’s what happened for me, that’s been the biggest learning curve I’ve had in the past year. It was after George Floyd. If you’ve lived under a rock and don’t know who George Floyd is, that was the videotaped or filmed murder of George Floyd, a black man in the streets. The visual of that,  which again,  is another thing that happens because of the internet. I was suddenly there at that moment. I said to myself, “I need to learn more.” This is a place where I really need some learning. I said, I’m going to start a podcast, and I started a podcast called Evolving Diversity. The point is to have conversations with people from places that I don’t live, from perspectives I don’t have and learn something and just ask questions. The whole purpose was a casual conversation, hopefully engaging, that is a safe place to ask awkward questions.

The concept has allowed me to go places I never even considered going. It’s a little embarrassing even to admit because here I was, I have traveled the world over the last year, coaching people from all different cultures and yet the unbelievable blind spots that I have, and that are only little tiny pieces at a time, am I getting to see through that. I think about piercing that bubble, and here’s another spot. Every time I get in touch with that, every time I get exposed to that, and every time I have that kind of conversation, I feel more empowered to help other people who don’t even know that conversation needs to happen. It’s a wonderful way to help cascade some of this information out that says there are things to learn you don’t even know exist. That’s part of the conversation, even as an executive coach to global leaders, is talking about what you don’t know. I think that’s one of the hardest places to learn because we don’t know. So then you’ve just got to sit back and say, “Okay, what do I want to know? What avenue do I want to pursue?” Whether it’s growing your business, expanding your mind, helping become a better teacher to your children, or whatever that piece is that you’re looking for: there are so many ways to learn.

It starts with poking around what you have available. In my case, because we’ve been in lockdown since, I will start by looking online. I’m going to start by connecting to leaders through LinkedIn. I’m going to look for organizations that have conversations that I think are important. I’ve made some errors, but I’ve made some really good connections. Then the key becomes timing. How much time do I have to give to things? How am I making sure that I’m super impactful where I want to be instead of just spread so thin that all I do is hit play and wander off again?

The Mastermind Effect:  09:56

I think we always have that Country Club mentality in everything that we have. We decide to like, “Oh, I don’t need to see it because it doesn’t exist if I don’t.” The reality, for me, when we were building out the Success Finder platform was diversity, inclusion, and not to have that Country Club mentality which I think is bananas. It’s like look at the world and not sit there and say, listen, we have amazing humans, from all different backgrounds, and everyone should want to learn from their experiences.” That is one of the best ways right there, do your research, look into it. Then start reaching out and show that you already took an active interest before you’re like, “Hey, tell me about this.” That’s what you’ve done, and that’s what you’re doing with the podcast. That’s what you do with your coaching. You’ve already taken an active interest. You started learning yourself and reaching out to the people that can help open your eyes more because the reality is it was ugly before everything happened.

My hope and belief is, as we’ve got a young son, that the world that he grows up in is different. It’s more wholesome and more like open arms, borders; however, you want to look at it.

Carol Hamilton:  11:29

I think it has a solid possibility. The key to that for his future is to remind everybody at this level that we need to blend technology with humanity. Technology isn’t going anywhere. If we properly use it,  it’s an incredible gift. What we don’t want to lose is the human piece of it.

I was actually listening to this podcast with Janine Ledford. You have to listen to this because she’s talking about multicultural understanding, which leads to greater creativity, which naturally brings innovation into corporate projects,  products, and how we communicate with each other. I think your son, fingers crossed, is the generation that will bring these things together, where multicultural will be the norm; biracial or tri-racial doesn’t matter. Wouldn’t it be lovely if that didn’t even need to be discussed because it doesn’t matter? We’ve gotten to the point where you just find your tribe, people, and niche. In a planet, our size, and our connection, that’s pretty easy to do. You don’t need to be love or love everybody. You just find your people, and then you figure out how to communicate.

Hopefully, he gets to travel. In the end, regardless of how wonderful it is, and I am thrilled that I get to be sitting in just shy of Asheville, North Carolina, and you’re sitting at home, and we’re connected. I’d still rather be on the bus on the way to prison, sitting next to you on the seat, having that conversation, and watching you just in being a part of your life energy. That, I hope, never goes away.

The Mastermind Effect:  13:27

I do believe Liam’s generation just has an unbelievable future for them for travel. When we gave him an option years ago, a birthday or an experience, he heard what the experience was; I’d go travel and do the experience because I wanted to learn different things. But Janine, thank you. She is such an amazing person. I was super blessed to have that interview. I’ve got to reach out to her and let her know that someone also knows on the podcast had mentioned that.

Carol Hamilton:  14:03

Would we’ve been connected without your podcast? Would she and I have crossed paths? I don’t know. This is one of the blessings of this time and space we’re in. We get to connect in a way that’s just unbelievable. It doesn’t have to be in a master’s,  Ph.D. program or some big, heavy-weighted, massive time and money commitment. It gets to be, “Let’s be together. Let’s have a conversation for as long as we were working together and appreciate each other. Then when we have what we need, we may part for a while and maybe come back again.”

You and I had talked about a mutual friend Nic Peterson. I absolutely feel that way with Nic. I would build a monument to Nic. I think he’s brilliant. His mastermind is extraordinary. He worked when you’re a bit more established. He has a vision that is extraordinary, and he knows how to make it happen. That’s another person I would not have had had a chance to meet without getting out into the world and having these experiences. So, I’m really grateful.

The Mastermind Effect:  15:15

Absolutely. We talked about masterminds and masterminds effects. I feel that people we get stuck. Sometimes we can’t see the picture through the frame, the tree through the forests. We’re still going through a pandemic. That’s the reality. It’s still out there. But to me, it’s allowing us to cause a reset in how we can accomplish things. How have masterminds helped you when you’re looking to get unstuck and reset where you’re at?

Carol Hamilton:  15:48

This is how you and I met. This is one of my favorite stories because I ran into Steve Sims online; doing one of my poking around times got time and connected to him, which led to his mastermind, Speakeasy. I remember sitting in the room looking around at who was in that room. These were people that each one of them came from a walk of life that I would not have connected to any other way. That’s not even mentioning Steve’s genius, which is a whole other genius in itself. I got there because I read his book, and I happen to like what he does. His vision of customer service is where we met. That’s where we crossed in his Bluefishing book. But it was when I got to sit in the room and see who he put in. It’s this group of people where you just go, here’s a topic, discuss. Now you get this chance to go, who are you? How do you see the world? For me, that’s the most organic learning there is. It is to get into a situation where you are with somebody who sees the world through a different lens, and then you get a chance hopefully to sit in as non-judgmental space as you can and just listen. How do you see it? Why do you see it? Where do you see it? What is it that’s impacted you? How have you been impacted by the world?

That led to dinner. Elton John had a pre-Oscars party. And again, I was seated at a table surrounded by eight people from around the world—the conversation changes when you have people you don’t know. Now, I still love family and friends and have no objection to having that warm, cozy nest to come back to, but there’s nothing as exciting as getting and listening to a new perspective. It’s actually the basis of my coaching, which is I’m always looking for how we can reframe it. Maybe we can’t change the past, the situation that you’re in, the conflict you’re having with your boss, but we can reframe things so that you can literally see somebody go “Oh.” Now, it’s like all of this emotional armor and memory starts to crack and break up a bit.  They’re free to see something different, and therefore they’re free to create something new. Any good conversation with somebody you haven’t met can help you just crack another layer of that “I think I know something armor” and open you up to what don’t I know.

The Mastermind Effect:  18:25

I love it. I’ve recommended it before, but when you said reframe, Personalities Isn’t Permanent. Read it. It’s a good book. It talks about reframing your past in order to change your future. It’s an easy read, and I’m not mocking Dr. Ben Hardy when I say that. It’s just it’s a digestible, quick read, and well worth it when you’re looking to reframe your frame.

Carol Hamilton:  18:55

Anything can be reframed. There is no situation that you can’t see ever so slightly or dramatically different and feel better for it.

The Mastermind Effect:  19:05

Masterminds, they’ve been around for a while. If you think about it, the first one was probably the apostles. Then Benjamin Franklin creates the Judo Club or the Leather Apron Club. Then, Napoleon Hill writes a book about it and kind of really rounds it out. As there continues to be a huge boom in self-education, masterminds, coaching, mentorships, where do you see the parallel going between self-education and standardized education, college and university? Where do you see those parallels going forward?

Carol Hamilton:  19:45

I’ve had a lot of conversations around this because we have become so singularly focused on an antiquated education system. I am a huge proponent of learning, and I have always been much more successful when self-driven. There is a group called the Sudbury schools that, years ago, proved this model. They eliminated the entire agenda and said, “We’re going to have teachers available, and the kids are going to decide when they want to learn and what they want to learn.” Now, it didn’t work for every child, just as our school system now doesn’t work for every child. I think that’s the big issue. This is where coaching comes in, and masterminds come in. It’s not masterminds work. It’s the right mastermind that works.

I have a theory that everybody is coachable, but not everybody is coachable by me. It’s because it’s about the relationship. We need to have that X factor. You can’t necessarily sign to someone, and you say, “Go have a conversation, see how it matches?” If we could do that with teachers and students. If we could do that with, “Are you ready for math?” The Sudbury had this brilliant thing happened where this young person went up to the teacher and said, “I think I’m ready to learn math because I want to understand something. I think it might have been money, but I want to understand.” That’s all he had to say for the whole system to go; yes, he’s ready.” Because now he’s asking, he has an absolute important application for it. They learned that they all sat down with a math teacher and like two years’ worth of school matching math in six weeks because they were totally driven to learn it. Then when they were done, they said, “yeah, that’s enough, we’re good,” and wandered off. The same thing happens with kids who want to learn to read.  I’m one of them. I learned to read before school because I wanted to know what those books said.

I love the point you brought up, and this isn’t about motivation. When we’re driven by curiosity, by some internal drive to know, or some reward that we see on the other side of it, we are so internally motivated that we don’t need somebody out in the back behind us pushing. You pull what you want out of it, implement it without being told, and it’s on to the next thing.

I wish we could do that. I realized from a public standpoint, and I don’t know how you would design that system. I think we’re going to find out because I think the Liam’s of the world are not going to sit back and say, I’m just going to buy your system and not argue about it. After all, I don’t think that’s who you’re raising him to be.

The Mastermind Effect:  22:39

From a leadership standpoint, he’s already talking about his first business. He collected sticks at school. Then he came home and used his money to buy sandpaper equipment. This was when he was five. He wanted to build things for people that couldn’t get them. Now, he didn’t know what it was, but I love the idea that I want to build something for the people that need something. So I’ve got to go collect it and do it myself

He’s in a Montessori school. It allows them to gravitate to where they find their center of influence or their zone of genius, whatever it is, and then build off that. It’s not saying, “Alright, you got to do biology today, you got to do math today, you got to do this today.”  To me, that is a broken, antiquated system built by the elite a long time ago to create a worker bee society. I think the next generation be like, “Listen, it’s not working. This is how we need to tweak that.” People like you and me, we’re gonna embrace them and be like, “Let’s listen to how we can change a broken wheel. We don’t have to keep doing it. It’s the definition of insanity. Let’s not keep doing it.”

Carol Hamilton:  24:04

Right. And what support do they want? This is such a great example. Entering into the diversity conversations, I have a leadership background; I want to lead. I just want to stand up and say, “all right, black community, let’s go.” The first thing I learned was, get out of the front. You’re not supposed to be leading here; that’s our job. What we need is support, and we’ll let you know what we want you to do. So stop trying to do for us.

The same lesson is around education. It’s Liam saying, “Here’s what I want you to do. Don’t try to tell me what to do. I’ll let you know what I need. If you want to support me, great. Here’s what you can do. Here’s how you can be useful.” Imagine that level of self-driven education regardless of age. So now he gets to the new version of colleges and says, “There’s a class that I think is intriguing. There’s something that has information I think is relevant.” Then he puts together his own strategy to go in the direction he wants to go. I think of all the people I meet who have degrees and things they hate. For whatever reason, like family desire, teacher pushing, hopelessness, apathy, whatever reason, they got into these professions. Now they’re 50 gone. I look at him, and I go; he’s never going to even be at risk for that, whether he runs his own job or shows up as an entrepreneurial spirit in a corporation. He still shows up as his own person, saying, “If you let me design it, I’ll bring you the highest quality employee you could dream of having, or the best boss you ever had because I understand how to leverage myself, bring out my best; therefore, I can help you do this thing.” Yeah, right. And Liam

The Mastermind Effect:  25:57

Liam does have an unfair advantage. The reality is he has an unfair advantage. One of the things that we’re building with the Success Finder is to help other children with that existing unfair advantage to have amazing access to the Carol’s, the Linda’s, or the Steve’s.

Carol Hamilton:  26:24

I’m just so happy about that because I do a fair amount of pro bono coaching. I do a lot of speaker coaching for free because if your voices are heard, it starts and builds confidence. It develops ideas, we get innovation, and we never know where to tap or which door to knock on. I love that you’re doing the whole Sally piece because I think that is so important.  I don’t want masterminds to sit in that lofty space that says, “Well, if you don’t have $50,000, you’re not welcome to the conversation.”I look at those rich brains, especially for high school kids or junior high, and just go, “Ah, they’re just longing for somebody to say, join the conversation, there is no age limit, or minimum.”

What to Expect from Carol


The Mastermind Effect:  27:30

When people invest in their future, sometimes they have a better than a vague idea of what the outcome is going to be. What should people expect when they enter Carol’s reality and work with you?

Carol Hamilton:  27:46

We always start with kind of the GPS approach, which is, where do you want to go and where are you now? Let’s figure out how those two things bridge. Let’s see if you’re in the pattern and what do you think is in the way. Then together, we work with new tools. I work heavily in the communications part of the coaching community, which says that I am always looking to help people develop new communication tools. Never changing who they are, never expecting them to become something else. But instead, just add tools. When I’m talking to people where English is a second language, I have this other tool I can pull out to be a better communicator. When I’m crossing a culture that has a very different approach to work or a different approach to a hierarchy in corporate, I have this way of saying, I can sit in your seats or wear your shoes for a few minutes, so that we can really communicate. Maybe I lead us towards another direction. But at least I’d sit in that place and listen. When I’m listening, I’m probably doing the best leadership I could possibly do. And that’s what I do.

My biggest tool in my coaching is listening and seeing if I can hear another story so that if we do need to reframe or support promotional interviews, we can find those ways to see the picture just a little differently. Watch the doors open and then off to the next thing you go. Then we see where you need me again. Most of my relationships tend to be fairly long, but it isn’t constant. I think that we should all milking the plateaus. There are these beautiful plateaus we get to when life just feels grand. We should spend every minute that we can. Then if something comes along or a new dream comes along, and it feels like there’s resistance through the obstacle, then let’s bring it back together again and work through that too.

The Mastermind Effect:  29:52

I just love everything about this. I consider myself lucky by design because I’ve had over 100 people in last year. You being one of them, that I get to just listen, soak it in, take it in and take those tiny pieces, rearrange it into my Rubik’s cube and how it pertains and what I can implement, personally, business-wise and family-wise, saying all of those don’t overlap. That’s just the reality is when you said, “Where are you currently at?” So many coaches out there that called motivators thought leaders, they’re like, “Oh, you want to go here? Well, here, we’re going to use my program and implement it here.” But they have no clue where their current GPS location is.  That’s a problem if you might be in a good place. They’re just going to blow it up, burn the bridge. That’s important. I want the people to listen. Carol cares about where you’re at because it’s important. You can’t skip ahead, and you got to take steps to know where you’re at, where you want to go, build the bridge, don’t bedazzle it. And there you go.

Let’s talk about people that you work with. From time to time, you might get surprised whether it’s their grit, the grind, the outcome, whatever it is. Would you mind sharing a success story with us? If you can use names and exact examples, great. And if not, and we need anonymity, we appreciate that as well. What was the outcome of someone that worked with you and what happened?


Closing Segment


Carol Hamilton:  31:20

I work heavily with people in engineering fields and tech fields because I adore them. So many engineers walk in the room, and they get this response: Oh, no, he’s doing a presentation shoot me now. I can’t even imagine how hard it is for them to walk in the room, be the smartest one there and have everybody roll their eyes because they’re there. I think the emotional damage that stemmed through that just rips me in half, which is probably why I spend my life next to an engineer; Chris is one. I love how they think.

I had a gentleman who was I got called. I hear this story all the time: super high performer, really want to promote him, doesn’t know how to get through a conversation in a meeting without driving everybody in the room crazy.  He and I got a chance to sit down and talk about where he was and what his goals were. Because in my mind, I never really worked for the company; I always work for the person I’m coaching. I want him to be happy. That’s what I think is more important than anything else. He said, “I would like to be able to be. I would like to get a promotion and it would take me overseas. My family’s all in, and we want to go; we’ve identified where we want to go the opportunities there. We want to we want to make that happen.” I said, “Where are you now?” And he said, “I have a couple of people who like me. I have others who don’t. Until I get more people closer to liking me, or at least accepting me, they don’t have to fall in love. They don’t have to have dinner together, but they got to be okay with me in this new role. I don’t get to move forward. So, I feel frustrated because I’ve done everything, and I don’t know how to make this better.”

We went into some conversation a little bit late. The way that I was doing at the time, and I liked doing, was to spend a day with somebody. Shut up the phone, and we’re going to spend a day. We’re going just to hang out and have a conversation. We did together all morning talking about different business scenarios and what’s going on. I was getting some history, letting him know me and see if we had a match. We went out to lunch, and we were sitting at lunch. All of a sudden, he sat back in the booth, and I was just sitting next to tell me a bit of your family. Everything I needed to know happened in that conversation at lunch because everything that was going on at work was happening to some degree and in his family. He was so dedicated to making it great at home that it took away all the pressure of trying to please senior leaders and put it into I want to be connected to my kids. I wanted an even deeper relationship with my wife. We ended up opening up this whole beautiful, coachable, easy-going person who just saw the world a little bit differently. Then I said, “Okay, now let’s take that and bring that to work and see how that applies.” We met several times and worked together for probably about three months. Then I got a postcard from his overseas post. And I have to tell you, I stood at the mailbox and cried.

We found the tools that he needed to be his full self. Some of it was about breaking open the kid who just felt bullied. He was being bullied, but it was about not feeling bullied that led him to be his full self, which stopped the bullying. He walked with this shell of blame around him, which was not serving him. Once he understood his role in that, he was able to stop being his role, which meant it had to change their behavior. As soon as he let go of that whole persona that he had built, things just started to loosen. There were all sorts of little details around that. He had become a runner, and he’d become strong. I could go on and on it; it was just a blessing to have him in my life.

The Mastermind Effect:  36:10

I appreciate you sharing it. When we look at it, the right coach will help reveal what’s already inside of us. We just need a little rearranging. It’s like you, as a Carol, plants that seed, and then all of a sudden, that’s seed sprouts. The idea and all of a sudden, it comes to us, and we’re like, “Oh, my gosh, it was here the whole time.” Then you get to see it. You get to go to the mailbox and have that moment that you get to hold on to and recreate over and over again. That’s why I find the power of coaching—the right mastermind, the right coach, the right togetherness, so life-changing and so important. We should never stop learning. Always be an avid learner. I stopped for a long time; that’s why I’m so on board with finding the right ones.

Carol Hamilton:  37:09

Make a plateau. Right? Sometimes, I’m going to take a breather. But then I think a curious mind like yours, evidenced in the businesses you started in a podcast that you’d run. It’s all about that curiosity. Eventually, the curiosity pulls us back to the learner seat over and over again.

The Mastermind Effect:  37:27

I’ve got a few more questions as we get ready to end here. I feel that when times are good, the winds come in a little bit easier. But ingenuity and creativity come when we feel the squeeze and the world still feeling the squeeze. What are you working on right now that will take place over the next 12 months that excites you?

Carol Hamilton:  37:55

My business went from I was fully booked out through 2021 and into 2022. I was going to 18 new countries, nine of which were new. I was packed. I was saying no, and on March 2nd, it all went away. There was that period of “Do I have to shift everything? Or are we just two weeks out from going back?” And then there was the, “Oh, guess what, this is new, this is what we’re doing now.” I found an opening and a niche. The niche was virtual stage presence. I started working with individuals both as one on one and in groups, saying, “How do you translate that magic you have as a leader in their meetings or presentations at the front of the room? How do you do that virtually?” So I ended up filling quite a bit of my calendar just in that. That continues as everybody’s starting to realize that this will not end in any meaningful way. We’re not going completely back to what we were.

I’ve also developed an online Unconscious Bias. The Unconscious Bias program is one of those things where it’s completely non-judgmental because I believe we all have biases. There’s a reason we have a bias. It helps us make decisions. Without it, we just are wandering around, drowning in choices. At the same time, it can drive decisions. We need to be aware of when it’s driving decisions as to whether or not that’s good for our business, good for our clients, and good for us. It takes an hour and a half to three hours, depending on what somebody wants to do. It is just an open conversation about: Where is it? How do we see it? How could it be better? What could we do? What would we do if we were in these cases? Those are the things that I am working on.

The Mastermind Effect:  40:23

If you’re looking how to present online or face to face, and you want to know your quickest path to success, it’s picking up that phone and getting on with Carol because it’ll make a world of difference. I guarantee you. I’m telling you to listen to me and listen to Carol. Get her advice and help.

Carol Hamilton:  41:27

It’s nice to have an experienced ear in the room who can help edit stories and make them a bit more impactful, who can keep reminding you that whatever you’re talking to, whether it’s a one on one, a meeting, presentation. If you’re talking, you want to be thinking about what they’re hearing and what they want to hear, especially right now you were working so hard to get people’s interest. It’s got to be focused on them, even though you might be jazzed about your own message.

The Mastermind Effect:  42:03

What I’m hearing what Carol saying is be more interested than interesting. Lean with the give mentality. Think about the other person first.  We have a podcast to share other people’s messages. How amazing is that?

Last one for you. What is a tip, a tactic, or an actionable item if anyone listening to this today implemented it over the next 30, 60, 90 days, would impact their business or personal life?

Carol Hamilton:  42:44

If we say in the communications piece, I would suggest to every single one of us just to set an internal timer for 60 seconds. If we have a 60-second Timer within us, it means that anytime we start giving somebody an answer or start trying to engage somebody,  we know when we’re moving into the “my eyes have glazed over” period.

Now, how do you do that? One is you start watching commercials, and not all of them. Watch a 60-second commercial and look at how much story fits into that. It has to be well done. There’s no doubt. But when somebody starts babbling or talking because they’re falling in love with your idea or talking because they’re in love with their voice, they will have less impact on every communication, whether it’s with your children, boss, or clients. It’s something that we need to be cognizant of because we’re in a Twitter world. I’m not suggesting that we start speaking in 40 character sentences because that isn’t particularly high impact. But when we start editing, doing someone the respect of editing and letting them help drive the conversation, we hear more, which means that we’re actually responding to what they’re saying, rather than waiting for our turn to talk. It means we get to have these pauses where we start understanding each other.

The Mastermind Effect:  44:30

Talk less, listen more.

Carol Hamilton:  44:34

Practice for 60 seconds, 90 if you got to work it out. But if you’re a five-minute answer person, you are not being as impactful as you’d like to be.

The Mastermind Effect:  44:45

I continue to hear that from different people, and you’re just another one of the fantastic people that sits there and says, “compact it.”

Carol Hamilton:  44:54

Like a diamond, it’s not about talking faster. I have seen and then accused on occasion of trying to put five pounds worth of message into a one-pound bag. I would suggest that it is not about talking faster; it’s about being more thoughtful in what you say and slowing down so that your brain can keep up with gets the eyes and arms out of the way. It lets you be meaningful. One really quick tip is to fall in love with the green light or the white light next to your camera because when you’re talking online, it’s all about as much eye contact as we can possibly get.

The Mastermind Effect:  45:35

We have got the Founder of Hamilton Think Tank, Carol Hamilton. Thank you, Carol, so much for today.

Carol Hamilton:  46:05

Thank you. It’s been just a pleasure to be here.

Tweetable Quotes:

“There are so many ways to learn. And I think it starts with poking around what you have available.” – Carol Hamilton

“For me, that’s the most organic learning there is. It is to get into a situation where you are with somebody who sees the world through a different lens, and then you get a chance hopefully to sit in as non judgmental space as you can and just listen.” – Carol Hamilton

“Everybody is coachable, but not everybody is coachable by me.” – Carol Hamilton

Connect with Carol on LinkedIn or send her an email at carol@hamiltonthinktank.com. You can also check her websites: www.hamiltonthinktank.com and www.evolvingdiversity.com.

It’s time to Stand Up, Show Up, and Level Up! Download The Success Finder on Apple and Google Play Store.

You can connect with me, Brandon Straza, on LinkedIn, Instagram, or send me an email at brandon@thesuccessfinder.com. I’d love to get in touch and talk more about personal development and how you can move beyond your limits.

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